Shipping and Returns
Whether you choose a standard size or give us your custom measurements, all our dresses are personally tailored only for you. Because of this, shipping time and our return policy are different for these special items.
Shipping Time
Total Shipping Time is based on the time it will take to tailor your dresses + the time taken for the finished dress to be shipped to you.
It will take 20-26 working days to tailor your dresses by professional dressmaker. Also it will take about another 5-7 working days for the package travel from our facilities to your hand. Th e exact shipping time are based on the shipping company (UPS, DHL, TNT, etc) standard.
We can provide rush order service (15 days rush order). The mean processing time is 15 days and the mean shipping time is 3-5 days. You need to pay extra 50 U.S. dollars for this service.
Shipping and handing rates
LIMITIED TIME ONLY : FREE INTERNATIONAL SHIPPING on orders of $400 or more.
| MERCHANDISE SUBTOTAL | VIA SURFACE |
| $ 0.00 - 250.00 | $ 39.99 |
| 250.01 - 400.00 | 49.99 |
| 400.01 - 600.00 | 59.99 |
| 600.01 - 750.00 | 69.99 |
| 750.01 - 900.00 | 79.99 |
| 900.01 - 1000.00 | 89.99 |
International Express Delivery Service Guide
| Zone | Destination | Shipping time(days) |
| 1 | Hong Kong, Macau | 3-5 |
| 2 | Japan, P..R Korea, R.Korea, Mongolia | 3-5 |
| 3 | Cambodia, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam | 4-5 |
| 4 | Australia, New Zealand, Papua New Guinea | 5-7 |
| 5 | Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Norway, Portugal, Spain, Sweden, Switzerland, U.K. | 5-7 |
| 6 | Canada, U.S.A | 4-6 |
| 7 | Bangladesh, India, Laos, Nepal, Pakistan, Sri Lanka, Turkey | 5-7 |
| 8 | Argentina, Brazil, Colombia, Cuba, Guyana, Mexico, Panama, Peru | 5-7 |
| 9 | Bahrain, Botswana, Burkina Faso, Chad, Congo (Kin), Congo (Brazzaville), Cyprus, Djibouti, Egypt, Ethiopia, Gabon, Ghana, Greenland Island, Guinea, Iran, Iraq, Israel, Ivory Coast, Jordan, Kenya, Kuwait, Madagascar, Mali, Morocco, Mozambique, Niger, Nigeria, Oman Qata,r Rwanda, Senegal, Syria, Tunisia, U.A.E, Uganda | 5-7 |
| 10 | Bela Rus, Cayman Islands, Croatia, Czech, Estonia, Hungary, Kazakhstan, Latvia, Poland, Romania, Russia, Slovakia, Ukraine | 5-7 |
| 11 | Taiwan | 5-7 |
Customs and Import Duties
Our order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
Inweddingdress.com ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.
For more information regarding your country's custom policies, please contact your local customs office.
Returns policy
We want you to be completely satisfied with your online purchase. Should you need to return an item, please review the complete details of our return policy below to determine if any special conditions apply.
Cancel OrderAll dresses ordered from us can be cancelled within 24 hours (after the order created) without any charges, no questions will be asked.
Items of cancelling orders after 24 hours: Before the dress being shipped, as the order is already been taken in process, so it will charge a handling fee which equals 50% of the item price. (If ordered rush order service, the $50 service fee will not be refunded).You can’t cancel your order after the dresses have been shipped.
ReturnsWe do not accept the unauthorized return without any negotiation.
For the dresses purchased online, 14 days available for shipping back . The item will not be accepted if it is returned exceed the 14-days time limit.
Because your dress is a one-off tailor made for your special day, so, please carefully fill in your size, color, quantity and other information, if the dress is totally made in accordance with your order. Will not be refunded.
The returns are subject to the following guidelines: Defective, Damaged or Mis-shipped Items.
You will receive a refund for the purchase price for defective, damaged or mis-shipped items (item shipped was not item ordered).
Conditions for Return and CreditReturned merchandise must be in new condition. If you are returning a product listed below, please check to make sure your return meets the conditions described.
Dresses and Accessories - Must be in original condition - unworn, unwashed, unaltered, undamaged, clean and free of lint and hair - and must have the intact tags attached. If the product is defective, please provide a detailed explanation enclosed in the return package.
For your protection, please send your return prepaid via a shipping service that can be tracked, such as UPS. Please be sure to keep your receipt. We cannot guarantee refunds for returns sent via a non-trackable method.
Credits are processed upon confirmation of the return. If you return an item in unacceptable condition we will not be able to process a refund and will therefore ship the merchandise back to you. Please allow up to two billing cycles for the return credit to appear on your credit card statement.
If you have such problems, please feel free to Contact us.
