Online Returns & Exchanges
We want you to be completely satisfied with your online purchase. Should you need to return or exchange an item, please review the complete details of our Online Merchandise Return and Exchange Policy below to determine if any special conditions or restocking fees apply.
Online Merchandise Return Policy
We accept online merchandise returns via mail only. Returns and exchanges are accepted if RMA is obtained within 5 calendar days of delivery, excluding items marked as “Non-returnable”. Items must be in original condition with tags attached, and will not be accepted if they have been used, washed, damaged or altered in any way.
Online merchandise that cannot be returned or exchanged:
- Special custom ordered dresses such as custom size, custom color and custom styles
- Sales & Outlet items
- Bridal Lingerie
Process for Returning Standard Merchandise
Obtain a Return Merchandise Authorization (RMA) Number within 5 days of when the package is delivered. Please note: The item will not be accepted if RMA is obtained after 5 days of when the package is delivered. Returns will not be accepted without an RMA Number. RMA numbers will expire after 8 days, and the items will not be accepted if it is returned after that time.
To obtain an RMA Number, please submit your order number and style code for the returned merchandise to [email protected]. Your order number can be found on your confirmation email, shipment email, and size slip attached to the merchandise.
To request a Return Merchandise Authorization (RMA) for an item, please email Inweddingdress customer service at [email protected]. Returns will not be accepted without an RMA number. RMA numbers will expire after 8 days, and the items will not be accepted if it is returned after that time.
For your protection, please email your return tracking number to us. To avoid the custom tax incurred during the return, we accept online merchandise returns via Express Mail Service only (U.S. customers please send via USPS).
Once the RMA request is submitted, you will receive an RMA confirmation email within 48 hours. Your confirmation will include the RMA Number, refund information, as well as address where you should ship your return. Please include a brief note describing the reason you are returning the merchandise and write the RMA# on the inside of the shipping package.
Important Note: For your protection, please mail the package via United States Postal Service (USPS) or Post Office Mail outside USA. If you choose to ship your return via a different carrier, buyer will be responsible for the possible duties incurred. Please be sure to keep your receipt, as well as the tracking information associated with item(s) returned. We cannot guarantee refunds for returns sent via a non- traceable method.
Once the returned merchandise is received at our facility, credits are processed upon confirmation and inspection of the return.
All returned dresses will have a 30% restocking fee applied to the full purchase price of the dress.
Shipping and rush order costs are the responsibility of the customer and are not refundable.
Returned items will void any promotional codes or other special offers. Any merchandise purchased using a promotional code or other special offers will be charged the full retail price.
If you return an item in unacceptable condition we will not be able to process a refund and will therefore ship the merchandise back to you.
Non-returnable merchandise sent back to us will not be returned, and no exchange or credit will be issued.
Online Merchandise Exchange Policy
If you would like to exchange an item, please contact us at [email protected] and obtain an RMA Number for the original item you ordered following the instructions above. The same terms and conditions apply as noted in the Return Policy above.
Defective, Damaged or Mis-shipped ItemsAll items are new from InWeddingDress.com factory. Before the shipment, we carefully inspect the orders for correct style, size, color, and defects and then immediately ship the merchandise to the customer. Upon receipt, the customer must inspect your merchandise immediately. If you feel your merchandise is damaged or mis-shipped, you must contact us within 5 days of when the item is delivered for a return authorization [email protected]. Please explain in detail your issue or concern. If we determine that your claim of a defect is valid, our customer service department will issue you a return merchandise authorization number. All merchandise must be returned in the condition it was sent (brand new with tags attached and unworn). Once received, our customer representative will inspect the merchandise for defects and, if applicable, repair or replace your merchandise. If we find that the merchandise is not damaged or has been misused, the merchandise will be shipped back to you. We will incur shipping charges on defective merchandise, but we will NOT incur shipping charges on merchandise that is found not defective or misused.
Processing begins as soon as an order has been placed. If you wish to cancel an order, please feel free to contact us at [email protected].
All merchandise orders canceled within 24 hours of purchase will be eligible for a full refund.
Standard order canceled after 24 hours will be eligible for a partial refund of 70% of item price.
Custom order canceled after 24 hours will be eligible for a partial refund of 30% of item price.
Once an order begins the shipment process we're unable to cancel it. We apologize for any inconvenience this may cause.
For more information, please email our Customer Service Department.