SHIPPING & DELIVERY

• What are my shipping options?
• Which countries do you ship to?
• Do I need to pay customs duties or import taxes?
• Processing & Shipping Time
• Tracking Your Order
• Refused Deliveries
• Incorrect Shipping Address
• Undelivered or Missing Packages

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What are my shipping options?

*Enjoy free shipping on orders over $200 USD

Service	Shipping Charge	Processing	Shipping	Time to Delivery
Standard	Free on orders over $200	15-18 business days	7-12 business days	22-30 business days
Rush Order	$19.90	13 business days	5-7 business days	18-20 business days
Super Rush Order	$19.90	9 business days	5-7 business days	14-16 business days

processing

shipping

 

 

place your order

order leaves
our warehouse

order arrives
at your door

(*) Saturdays, Sundays and holidays are not considered business days

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Which countries do you ship to?

We ship globally from our warehouses in North America, Australia, Europe, and Asia for fast and reliable delivery.

Region	Destinations	Delivery Time (business days)
North America	United States, Canada	4 - 7
Europe	Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Belarus, Croatia, Ukraine, United Kingdom	4 - 7
	Lithuania, Malta, Romania, Greece, Greenland	5 - 7
	Iceland	5 - 8
	Cyprus	6 - 8
	Gibraltar, Guernsey, Jersey	6 - 9
	Russian Federation	7 - 15
Asia-Pacific	Taiwan, Thailand, Japan, Hong Kong, Singapore, Malaysia, Vietnam	4 - 7
	Australia, China, India, Indonesia, Macau, New Zealand, Philippines, South Korea, Sri Lanka, Mongolia, Papua New Guinea, Laos, Nepal	4 - 7
	Bangladesh, Pakistan	6 - 8
	Cambodia, Maldives, Brunei,	7 - 9
	Kazakhstan, Uzbekistan, Turkmenistan, Kyrgyzstan, Tajikistan	10 - 15
Latin America & the Caribbean	Argentina, Barbados, Belize, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Mexico, Nicaragua, Panama, Trinidad and Tobago	4 - 7
	Cayman Islands	4 - 7
	Antigua and Barbuda, Bolivia, Brazil, Grenada, Paraguay, Peru, Cuba, Guyana	5 - 7
	Bermuda, Guadeloupe, Martinique	5 - 8
	Aruba, Turks and Caicos Islands	5 - 9
	Dominica	6 - 8
	Montserrat, Saint Kitts and Nevis, Saint Lucia	6 - 9
	French Guiana	7 - 10
Middle East & Africa	Israel, Saudi Arabia, United Arab Emirates, Botswana, Burkina Faso, Chad, Democratic Republic of the Congo, Republic of the Congo, Djibouti, Ethiopia, Gabon, Ghana	4 - 7
	Bahrain, Egypt, Oman, Qatar, South Africa, Ivory Coast, Kenya, Madagascar, Mali, Morocco, Rwanda, Senegal, Syria, Tunisia, Uganda	5 - 7
	Reunion	5 - 10
	Jordan, Kuwait, Iran, Iraq	6 - 8

 

(*) Please note we do not ship to PO boxes or APO/FPO addresses

 

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Do I need to pay customs duties or import taxes?

We offer duty-free shipping to a wide range of countries and regions. For orders delivered to the following destinations, no additional customs duties or import taxes will be charged. All applicable fees are either prepaid or fully covered by us, ensuring a smooth and worry-free delivery.

Duty-free destinations include:

 

If your package is unexpectedly subject to VAT or import duties, please proceed with the payment and contact us at support@inweddingdress.com with the receipt. We will promptly review and arrange a reimbursement.

 

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Processing & Shipping Time

The estimated delivery times are based on processing time plus shipping time. Once your package is on its way, you’ll receive a tracking number by email.

• Tracking updates may take 24–48 hours to appear in the carrier’s system.
• To ensure faster delivery, some orders may be shipped in multiple packages from different warehouses. Each package will have its own tracking number. Please note, there are no extra shipping fees for split shipments.

 

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Tracking Your Order

You can track your shipment anytime using the tracking number in your confirmation email.

• If there is no tracking update for an extended period or if your package shows delivery issues, please contact us promptly so we can assist in following up with the carrier.

 

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Refused Deliveries

If you choose to refuse delivery, this may result in significant delays or even package loss, and the package is not guaranteed to be returned to us.

• Any delays, losses, or additional costs caused by refused deliveries are the customer’s responsibility.
• If you request reshipment, additional shipping charges may apply.

 

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Incorrect Shipping Address

Please ensure your shipping address is complete and accurate (including house number, postal code, and contact details) before placing your order.

• INWEDDINGDRESS is not responsible for failed, delayed, or returned deliveries caused by incomplete or incorrect address information provided by the customer.
• If your package has already shipped, we can share suggestions on how to update the address with the carrier, but success cannot be guaranteed and additional fees may apply.

 

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Undelivered or Missing Packages

We rely solely on the official tracking information provided by the carrier (shipping company) to determine whether a package has been delivered or not. Based on this standard, the handling methods are as follows:

The carrier's tracking status shows "Not Delivered" or lost in transit.

• In this situation, please contact us immediately.
• We will reach out to the carrier on your behalf, file a claim, and once confirmed, arrange a refund or replacement for you.

The carrier's tracking status shows “Delivered,” but you have not received the package

• In this situation, both we and the credit card company must rely on the carrier’s proof of delivery, which means we are unable to directly issue a refund or send a replacement.
• We recommend that you:
  1. Check with neighbors, family members, or building management to see if they accepted the package for you.
  2. Contact your local delivery driver or the carrier's office for more details about the delivery.
  3. If possible, review any security camera footage to confirm whether the package was stolen.
• If the carrier later investigates and updates the delivery record to show that the package was not properly delivered, please inform us right away, and we will intervene to provide compensation or arrange a replacement.

Please contact our Customer Care if you need any assistance, by email at support@inweddingdress.com.

 

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