RETURNS & EXCHANGES POLICY

We want you to be satisfied with every purchase. If you need to return or exchange an item due to size, color, or other reasons, please contact us.

Return Requirements

1. Item Condition

• Items must be clean, unused, and free from wear or damage, without stains, discoloration, or odor.
• All original tags, accessories, and any free gifts must be included.

2. Fitting Guidelines

• You may try on items as long as they remain in a condition suitable for resale.
• To ensure every customer receives brand-new products, please avoid purchasing large quantities solely for try-on and return.

Return window

Please submit your return request within 5 days of receiving your order.

Items Not Eligible for Return or Exchange

• Final sale items: Clearance items marked as "Final Sale" on the product page
• Custom-Made items

Return Process

1. Request Return Authorization

• Contact us by email at support@inweddingdress.com with your order number and the item(s) you wish to return.
• We will provide you with a Return Merchandise Authorization (RMA) number and the return address.

2. Return the Item

Ship the item(s) together with the completed return form to our return center.

3. Process the Refund

Once the returned items are received and inspected, we will issue your refund within 2–5 business days and notify you.

Exchanges

The exchange process consists of two steps: returning the original item and placing a new order. Please follow our return instructions to send back the item, and at the same time you may place a new order for the desired product. The return and new order can be carried out simultaneously, without waiting for the return to be completed first.