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Rush Order Service
9-13 days rush order

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Frequently Asked Questions

Purchasing

Payment Options

Time & Shipping

Cancel and Returns

 

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Purchasing

Can you make some personalized alterations to the dresses? Is there a charge for alteration service?

Yes. We offer services on making special changes to dresses such as changing the fabric, removing the train, or altering a strap, etc. The cost is up to $10 per adjustment. Please make sure to add Custom Alterations Service to your order.

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Can I obtain a fabric swatch?

Dresses at InWeddingDress.com are designed in an array of luxurious fabrics and colors, with selected swatches available for your color match, please check Fabric Swatches online showing a closer presentation of the true colors available at InWeddingDress.com.

Even better, swatches with our available colors and fabrics can be ordered online. If time is available, it is advised to Order a swatch of any fabrics from InWeddingDress.com to view in person. This will give you the best color to use for matching.

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Do you carry plus size wedding dress?

Wedding Dresses in plus size & custom measurements are the featured service at InWeddingDress.com. Perfect for plus size brides, plus bridal gowns fit fabulously without needing major alterations.

Whether you're searching for plus-size attires or plus size bridal gowns, InWeddingDress.com provides luxurious fabrics, fashionable styles, and the perfect fit for every woman. If you need a plus size dress, please don’t hesitate to make an order on InWeddingDress.com and fill out your measurements before checking out. The dress will be custom-made to fit you perfectly.

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How do I decide what size to order?

Wedding apparel is typically sized different from normal retail clothing, so it is not uncommon to find yourself requiring bridal apparel one or more sizes larger than your normal dress size. It also varies greatly to different manufactures' size charts. So please refer to InWeddingDress size chart to get a better idea on our dresses.
Prior to selecting your size, we strongly suggest reviewing the measurements directions in How to Measure .

Should your measurements fall between sizes, consider custom fit, please. Our expert professionals who work exclusively on tailoring our attire are trained to achieve the fit that's ideal for your body type and dress style.

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How do I take my measurements?

It is highly recommended to contact a professional tailor or a friend to have your measurements taken for better accuracy.

Taking your measurements is an excellent way to keep track of your changing shape as you get fit.

Remember to pay attention to the measurements, not the size. Sizing is not an exact science and alterations made by a professional will often be necessary for a proper fit.

Please review InWeddingDress How to Measure for Measurements Guidelines.

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Can you make the dress from my own pattern or picture?

Yes. If you want to order a custom dress, please check this Client Order page and download the online order form. After assessing the amount of work involved and the material that is required, we would then be able to give you a quote as well as the estimate delivery time in 24 hours.

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How far in advance should I order?

It's best to allow 6-9 months before your wedding to order the gowns. By doing so, there will be ample time to get the bridal attires and the wedding theme complement each other perfectly.

It also provides you a comfortable time frame to accommodate any alterations if necessary.

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How can I order from you?

Ordering on InWeddingDress.com is simple, easy and secure. It is advised to follow some tips on our How to Order.

We can accept orders via our website or e-mail at present. If e-mail orders are preferred, please feel free to contact us at service@inweddingdress.com. We prefer not to take orders over the telephone as it is possible for errors to occur with prescription values etc.

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How will I be notified of my order information?

Once you have placed your order, you will receive an automatic e-mail confirmation acknowledging your purchase.

Once your order is shipped from our manufactures, a shipment confirmation will be sent to your email address provided. You can track the status of the delivery of your order online using the tracking number in the shipment confirmation e-mail. If you do not receive the confirmation email, please contact us directly via e-mail at service@inweddingdress.com.

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How can I check the status of my order?

To check the status of your order, if you have an InWeddingDress account, log into “My Account” to review your order information and the status of your order(s).

If you checked out as a Guest, please feel free to contact our Customer Care Center anytime at service@inweddingdress.com.

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How do I change my order?

Changes made to any orders are accepted within 24 hours of the purchase. If you would like to make a change to your order, please e-mail us at service@inweddingdress.com, we will be glad to check the change possibility for you. Unfortunately, if your order has already been processed for shipment we will be unable to make any changes.

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Do you have any stores that I could try on the dress to see it in person?

InWeddingDress.com works exclusively on bridal attire collections online instead of bridal salons. The merchandise ordered will be shipped directly from our manufacturers to your doorstep. Therefore, we could pass those savings onto our clients and have the best price offer.

InWeddingDress.com is the world's online wedding apparel destination. InWeddingDress.com's goal is to provide complete one-stop shopping for all brides, bridesmaids and all special occasion events.

If you feel anxious about the dress being ill fitting, please be advised to order custom measurements. Our expert professionals who work exclusively on tailoring our attire, each of our alterations specialists are trained to achieve the fit that's ideal for your body type and dress style. In addition, we offer rush order service and custom alterations service to satisfy your personal requests.

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Payment Options

What currencies do you accept?

Currently, we support billing in USD, EUR, AUD, CAD, JPY and GBP with potentially more currencies coming online in the future. Please make sure to check our website often for updates.

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What are my Payment options?

InWeddingDress.com accepts PayPal, Visa, MasterCard, American Express, Discover, as well as Western Union and Wire Transfer.

For more details, please review InWeddingDress Payment Options Page, until appropriate approval and verification has been obtained.

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Are there any discounts or promotional codes?

InWeddingDress offers many ways to save! To see all our current promotions, visit our Discount Coupon page.

We post exclusive promo and coupons from time to time for our Facebook fans and Twitter followers, so be sure to like us on Facebook and/or follow us on Twitter. Promotional (promo) codes can easily be redeemed during the online checkout process. After adding items to your Shopping Cart, enter a valid promo code where prompted and you will see the discount applied to the applicable items.

We also get a full collection of $99 sales & outlet styles; you will also save tremendous here at InWeddingDress Sale.

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Time & Shipping

How long can I get my order?

The estimated delivery date is determined by a combination of Processing time and Shipping time. (See below for details.)

Standard service: 17-20 business days processing time plus another 5-7 business days shipping time.

Rush order service: 13 business days processing time plus another 3-5 business days shipping time.

Super rush order service: 9 business days processing time plus another 3-5 business days shipping time.

The exact shipping time is based on the shipping company (Postal Service, DHL, and TNT) standard.

Please review shipping policy set forth with InWeddingDress.com.

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Do you have rush order service?

Two featured rush order services are available to satisfy your needs. Rush order service and Super rush order service.

Rush order service--- 13 business days processing time plus another 3-5 business days shipping time. It costs an extra $50 for this service.

Super rush order service --- 9 business days processing time plus another 3-5 business days shipping time. It costs an extra $70 for this service.

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What countries does InWeddingDress ship to?

InWeddingDress.com is pleased to deliver to our international shoppers with the excellent service they have been waiting for. We currently support foreign currencies and international shipments to countries worldwide. To see detail shipment time window and cost, please review our shipping policy.

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How is my online merchandise shipped?

We ship to almost any address in the world. Your package will be shipped via FedEx, DHL, TNT or the Postal Service Delivery. Shipping method depends on the weight of the item and the destination. Depending on your location, several shipping methods may be available.

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Do you ship items to APO and FPO addresses?

Yes! InWeddingDress is honored to provide efficient and secure shipping to our armed forces personnel. Due to the nature of military APO and FPO shipping procedures, we can only dispatch these orders using the United States Postal Service.

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Duties and Taxes

There is no charge for sales tax on all orders shipped from InWeddingDress.com.
Your order may be subject to import duties and/or taxes, which are levied once your package reaches your country.
InWeddingDress ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be.
In the event that the buyer refuses delivery of the shipment, the buyer is responsible for payment of all return duties and taxes; in this case, return shipping charges will be billed to the buyer's method of payment. Shipping fees are not refundable for undeliverable shipments or refused shipments.
The price quote for duties is determined by the destination customs authority.
If any documentations are necessary, please feel free to contact us at service@inweddingdress.com, we will be pleased to assist.

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Cancel and Returns

What is your return policy?

We hope you're happy with your purchase but in the event you need to return an item, please review Return Policy set forth with InWeddingDress.com.

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Can I cancel my order?

Full refund is eligible for cancellation within 24 hours of purchase only.

Please confirm detailed information like dress item, color, size and other special requirements before your payment. In the event you need to cancel an order, please review Cancellation Policy set forth with InWeddingDress and contact our customer service as soon as possible.

 

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